Zoo Ceramics Animal Sculpture and Giftware
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1.
BEFORE YOU ORDER
You are welcome to order from our website, but please email us first to check availablity.  Please note that if an item is not in stock small items can take 2 - 4 weeks to make and larger pieces up to 3 months.  Some of our designs can be purchased quickly from our Ebay and Etsy shops by clicking links to the beow.
 
Zoo Ceramics Ebay Shop              Zoo Ceramics Etsy Shop 
2.
CONTACT
EMAIL
TELEPHONE
01522 722297
       
3.
ORDER
1. Your Name
2. Delivery Address including Country and Postcode
3. Your Telephone or Mobile Number
4. Email Address
5. Order Details - Code, Sizes and any Special Requirements
6. Date Required

7. Method of Payment - choose from the 3 methods below
Please supply us with the following information.
4.
PAYMENT BACS
We will send you our bank details.
 
PAYPAL We require your email address connected to paypal to send an invoice, or send payment to us through paypal using our email address info@zooceramics.co.uk.
CHEQUE  (UK ONLY) Please make cheques payable to Zoo Ceramics.
5.
PROCESSING ORDER
Once we receive your order we will let you know if the work is in stock and ready for immediate payment and delivery, or the expected date of completion. Unusual commissions that do not form part of our normal range, will require payment in full prior to production.
 
SHOP POLICIES
6.
PRODUCTION
Due to the hand made nature of the smaller work, sizes and glazes may vary slightly. So the piece you receive will be very similar, but not necessarily the one shown, but be reassured that we only send out the finest examples. If several versions of a larger piece are available, we will send you various images of the designs for you to make your choice. If you are ordering something that is not in stock, we will usually try to create several pieces from which you can make your choice and send you lots of images of the work in progress.
 
7.
DISCOUNTS
50% postage discount is given for all work after first item paid at full price and work collected from the Zoo Ceramics Gallery and events is offered at a reduced rate. Collectors discount is given to repeat customers of edition pieces.
 
8.
PACKAGING Small parcels are wrapped in pretty paper, tied with string with a gift label and larger edition pieces are numbered and signed by the artist and come with a signed certificate. Please note that for insurance and customs purposes we always write Ceramic Giftware on our postage labels. We email you when item has been dispatched and always obtain a proof of posting receipt. Buyer is responsible for any customs duties that may be due. Some of our sculptural work is large, heavy and fragile and may weight up to 15kg and be the size of a small TV. Therefore regretfully some of our larger designs may not be possible to send out to some areas. All items are sent out in double or triple layer packaging and in an effort to be environmentally friendly we sometimes use recycled material, but it will always be clean and tidy.

 
9.
DELIVERY
Order will be sent from Great Britain in secure packaging by Royal Mail 2nd Class or International Standard post. To upgrade your parcel to 1st Class for a quicker delivery time in the UK only, add the additional amount. Orders over £20 will go by Signed and Tracked services. Large sculptural items will be sent by Signed and Tracked Parcelforce services.
 
10.
DELIVERY TIMES

Are in working days that do not include Sundays or bank holidays in the UK and may not include Saturdays in other areas.

UNITED KINGDOM 2nd Class 2 – 3 days
UNITED KINGDOM 1st Class 1 – 2 days
EUROPE 3 - 5 days.
WORLDWIDE 6 – 7 days

 
11.
GUARANTEE AND RETURNS

Zoo Ceramics is a registered business seller and we comply fully with the Distance Selling Regulations. If you are not completely happy with your purchase we will refund your payment in full upon safe return of the item. Please contact us within 14 days for a return or exchange and the buyer must pay for the return postage and return in original packaging within 30 days. We have over thirty years experience in the ceramic industry and we take great care in ensuring your work arrives in an excellent and well packed condition. In the unlikely event of a breakage or fault, we will replace item or offer a full refund on the safe return of the original. For insurance purposes please contact us with 3 days and retain original packaging and (if possible) send us a photograph of the fault. Please note that custom or personalised orders can't be returned or exchanged.

Please let us know immediately if there is a problem with your purchase, as we will always sort out any queries.

Lost items - If an item takes much longer than you think it should, please contact us, so we can notify Royal Mail. As a guide Royal Mail will not consider an item lost until at least the following amount of WORKING days have elapsed: United Kingdom 15 days, Europe 20 days and rest of the world 25 days. Should an item be genuinely lost we will consider sending a replacement or a full refund. None of your personal details will be passed on to another party.

 
12.
COMMISSIONS AND TRADE
Commissions and Trade enquiries welcome.
  
 Zoo Ceramics Prices
All rights in the design, photography and text, are the copyright of Maggie Betley and Tracy Wright. Permission must be given to reproduce, alter, or distribute any content published. For permission, please contact us on the information listed below.